Privacy Policy

At Umujyi.Com, we respect your privacy. We inform our users on
how we collect, use, share, and protect your personal data. Every
time you interact with Umujyi.Com through our stores or e-
commerce websites and engage our services, you agree to the
use of information that is collected or submitted as stated in this
Privacy Policy. Looking after your personal information is important
to us, which is why we would like you to be confident that your
data is kept safe and secured with us.
This Privacy Policy applies to all personal information collected by
Umujyi.Com. Umujyi.Com can be referred here to as “Umujyi”,
“our” or
“us” in this privacy statement as applicable. At
Umujyi, we are working hard to serve our customers better as we
are keeping the personal data shared to us. We keep it as
confidential and private as possible, which has become one of our
top priorities.
This privacy statement will further explain how and why we collect
your personal information for the purpose of both managing your
accounts with us and processing transactions made between you
and Umujyi.Com.
This section tells you what kind of personal data we may collect
from you when you use our services and the personally identifiable
information we may receive from other sources. Through these
information, we are able to provide our services to you, where the
information you give are all necessary for off-line and online
transactions, operational functions and marketing activities.
We collect information related to your use of our website using
cookies, web beacons, and log information. We use all these
information to improve the functionality of the website every time
we do an overall review of our users’ activities, which will make
your access more secure and efficient.
Cookies are small files containing strings of text stored on
your computer that we use to authenticate you in
transactions made on our websites and deliver content
specific to your interests and preferences.
Web beacons are used often together with cookies. We use
web beacons to monitor the user’s activity on our website,
specifically on how long users visit our web pages, so we
would be able to generate reviews and results on website
traffic, unique visitor counts, and other impression functions.
Log information may include website requests, operating
system, browser details, date and time of your request, and
cookies that may identify your browser.
We use IP addresses to analyse trends, administer the site,
track user's movement, and gather broad demographic
information for operational use. IP addresses are not linked
to personally identifiable information.
Acquiring your personal data may occur in the following
circumstances whenever you engage with Umujyi:
When you register for our services on our online store
When you shop with us online, browse our websites, or use
our mobile applications
When you use our online or printed vouchers or coupons
When you contact us or we contact you or you join our
promotions, competitions, surveys, and products reviews
about our services
While you are transacting on our website, personally identifiable
information collected about you may include:
First and last names, email address, contact details
including phone numbers.
Demographic profile
(like your age, gender, occupation,
education, address and durables owned)
Personal preferences and interests
Your opinion on services, products, and features on our
We may also collect the following information about:
The pages you visit/access
The links you click on our website
The number of times you access the page
Things you view, add to bag, add to wish list
Other websites you open simultaneously while browsing
Using personal data may happen in the following circumstances
regarding product and service fulfillment and transactions between
the user and Umujyi.
Operational procedures and transactions:
Fulfilling and managing purchases and enabling sales,
processing and settling payments, handling orders, and
providing receipts in both physical store and online shop
Providing customer service, processing and assistance with
dispute resolution, payment processing including returns,
refunds, and other transaction-related issues
management, billing, improving reorder experiences,
communicating with the user about subscription, and offer
other products and services
Fulfilling other technical, logistical, financial, tax, legal,
compliance, administrative, and/or back office functions
Conducting a transaction where we collect information
required by law
Preventing fraudulent transactions, monitor against theft and
otherwise protect our guests and our business
Online marketing and social media
Sending promotional campaigns, surveys, new product and
website features, and service or policy update notices
through official marketing channels, such as SMS, email, and
social media; wherein both auto-generated and customised
messages are sent with personalised content based on the
user’s personal characteristics or preferences (if you opt in to
receiving such information)
Delivering coupons, mobile coupons, newsletters, in-store
receipt messages, e-mails, mobile messages, and social
media notifications, and administering raffle draws and
contests in both physical store and e-commerce
Responding to requests for information about our products
and services in our stores and on our websites or mobile
application and connecting with the user through phone call,
email, online shop, or social media for communications
regarding transactions and inquiries
We disclose personal data to other organizations/companies that
perform services for the requirements of our transactions—courier
companies for delivery of the products and other service providers
that may require personal data for efficient implementation of
processes related only to this website. We do not sell, share, or
rent any such personal information, unless required by special
circumstances such as compliance with court orders, requests
from legal authorities or law enforcement agencies requiring such
disclosure. This website takes every precaution to protect users'
information. When users submit sensitive information via the
website, your information is protected both online and off-line.
We operate channels, pages and accounts on some social media
sites to inform, assist and engage with customers. We monitor and
record comments and posts made on these channels about us so
that we can improve our services.
Umujyi.Com is not responsible for any information posted on those
sites other than information we have posted ourselves. We do not
endorse the social media sites themselves or any information
posted on them by third parties.
The following companies, Facebook, Twitter, Instagram, Youtube,
Google and Linkedin, may use data for their own purposes,
specifically to market to you through their social media platforms
and allow engagement on our websites. This includes
profiling and targeting you with other advertising.
All information that we have collected is available in our database
of contacts. For users who registered on Umujyi.Com, the e-
commerce platform for a big variety of products, all information are
available online in your account and you may access to such
information at any time by logging in to your account through our
In relation to your personal data, you have the followings rights, as
mentioned below:
Request correction or updation of the personal data that we
have with us about you. This enables us to correct or
update any incomplete or inaccurate data we have about
you. However, we may need to verify the accuracy of the
corrected or updated data provided to us by you, to secure
the data and comply with our data accuracy policies
Request to delete the personal data. You may request to
delete or remove personal data where there are no reasons
for us processing that data. However, in special cases we
may not be able to comply with your request of erasure for
specific legal reasons, which will be notified to you, if
applicable, at the time of your request.
Objection regarding processing your personal data, where
we are relying on a legitimate interest and there is something
about your particular situation that makes you want to object
processing on this ground if you feel it impacts on your
fundamental rights and freedom.
Request restriction of processing your personal data. In such
circumstances that you have successfully made a request for
restriction of your personal data, we will suspend the
processing of your personal data—where you wish to cancel
all services and close your accounts; or where you are
challenging the accuracy of the personal data we hold, and
where you may want to exercise or defend legal claims when
we would normally delete or anonymise the data.
In relation to your personal data, you also have the right to
objection in relation to direct marketing. You may also make an
objection to use your personal data for direct marketing purposes.
We will stop to send you such communications.
There are several situations when you can restrict our use of your
personal data, if you have made a general objection based on the
provisions abovementioned, if you are reassuring the accuracy of
the personal data we have in our database, and we have used
your personal data improperly, but you do not want deletion. You
can also file a complaint to data protection regulation body, as you
also have the right to complain about how we have used your
personal data.
Where you have opted-in to receive such communications, we
may send you information about our products and services. To opt
out of marketing or promotional emails, please click the
unsubscribe link in the footer of the email communication to be
removed from future communications. To stop receiving SMS,
please reply with the four-digit opt out number stated in the SMS.
You agree that you are the sole author of ratings and reviews you
submit to this website. You are responsible and you own the
intellectual property rights that relate to the content you submitted.
You agree that you would not submit anything that is false,
inaccurate, or misleading, whereas if you have been paid for such
compensation that it influenced the content of your review; if
content have been copied from anyone else, or infringes on any
third party’s copyright, patent or trademark; if content you
submitted violates any law or is considered to be offensive; if
information provided includes references to other websites; or
contains any computer viruses, worms or other potentially
damaging computer files. Umujyi.Com reserves the right to remove
or to refuse to post any submission for any reason.
Umujyi.Com has been notified of fraudulent activities circulating in
different locations, through phone calls, messages, emails, and
such communications on prize, promotion, recruitment,
investment, and money transfer. If you encounter such information,
please contact us. We urge you to beware of phone calls and
messages with claims of winning prizes from Umujyi and asking for
your bank details. We do not ask for such information from our
customers. Our promotion winners are listed in our stores, official
websites & social media channels, while our recruitment process is
done through either our official human resource teams or
affiliated professional recruiting agencies. We urge you to
immediately report such suspicious communication to relevant
authorities and government bodies. Umujyi.Com reserves the right
to take legal action, including criminal action, against such
individuals and entities.
If you receive any unauthorised, suspicious or fraudulent offers or
interview call, please write an email us at
If you require further information regarding our Privacy Policy, or if
you have a complaint about our handling of your personal
address: If you have a complaint about our
handling of personal information, we will be in contact, promptly
and work with you to resolve the issue.
Under no circumstance, including, but not limited to, negligence,
shall Umujyi be liable for any indirect, special, exemplary, or
consequential damages that result from the use of, or the inability
to use, including but not limited to the information, materials on the
page, page content, page code, user services or the software.
While Umujyi shall take reasonable precautions against security
breaches, no webpage or internet transmission is completely
secure, and as such, Umujyi shall not be liable for any indirect,
special, exemplary or consequential damages that may result from
unauthorized access, hacking, data loss or other breached that
may occur.
By accessing the page of Umujyi, the users, persons and third
parties agree and undertake to act responsibly and cause no
harm, loss or damage to Umujyi. In the event that Umujyi incurs
any loss, harm or damage then Umujyi shall be in right to take
appropriate steps to identify the person(s) involved and seek
indemnity and compensation for all loss, claim, demand, damage,
costs, charges (including legal fees and charges) or prejudice that
may be caused to Umujyi on account of misuse of the page and
the consequent affect upon Umujyi.
The Privacy Policy will be governed by and construed in
accordance with the Republic of Rwanda law. Any disputes arising
in relation to these Privacy Policy will be subject to the exclusive
jurisdiction of the Courts of Law in Rwanda.
Last updated: January 24, 2020