Privacy Policy
At Umujyi.Com, we
respect your privacy. We inform our users on
how we collect,
use, share, and protect your personal data. Every
time you interact
with Umujyi.Com through our stores or e-
commerce websites
and engage our services, you agree to the
use of
information that is collected or submitted as stated in this
Privacy Policy.
Looking after your personal information is important
to us, which is
why we would like you to be confident that your
data is kept safe
and secured with us.
This Privacy
Policy applies to all personal information collected by
Umujyi.Com.
Umujyi.Com can be referred here to as “Umujyi”,
“we”,
“our” or
“us” in this
privacy statement as applicable. At
Umujyi, we are
working hard to serve our customers better as we
are keeping the
personal data shared to us. We keep it as
confidential and
private as possible, which has become one of our
top
priorities.
This privacy
statement will further explain how and why we collect
your personal
information for the purpose of both managing your
accounts with us
and processing transactions made between you
and
Umujyi.Com.
HOW WE COLLECT
DATA INFORMATION
This section
tells you what kind of personal data we may collect
from you when you
use our services and the personally identifiable
information we
may receive from other sources. Through these
information, we
are able to provide our services to you, where the
information you
give are all necessary for off-line and online
transactions,
operational functions and marketing activities.
We collect
information related to your use of our website using
cookies, web
beacons, and log information. We use all these
information to
improve the functionality of the website every time
we do an overall
review of our users’ activities, which will make
your access more
secure and efficient.
Cookies are small files containing strings of text stored on
your computer
that we use to authenticate you in
transactions
made on our websites and deliver content
specific to your
interests and preferences.
Web beacons are used often together with cookies. We use
web beacons to
monitor the user’s activity on our website,
specifically on
how long users visit our web pages, so we
would be able to
generate reviews and results on website
traffic, unique
visitor counts, and other impression functions.
Log information may include website requests, operating
system, browser
details, date and time of your request, and
cookies that may
identify your browser.
We use IP addresses to analyse trends, administer the site,
track user's
movement, and gather broad demographic
information for
operational use. IP addresses are not linked
to personally
identifiable information.
Acquiring your
personal data may occur in the following
circumstances
whenever you engage with Umujyi:
When you register for our services on our online store
When you shop with us online, browse our websites, or use
our mobile
applications
When you use our
online or printed vouchers or coupons
When you contact
us or we contact you or you join our
promotions,
competitions, surveys, and products reviews
about our
services
While you are
transacting on our website, personally identifiable
information
collected about you may include:
First and last
names, email address, contact details
including phone
numbers.
Demographic
profile
(like your age,
gender, occupation,
education,
address and durables owned)
Personal
preferences and interests
Your opinion on
services, products, and features on our
website
We may also
collect the following information about:
The pages you
visit/access
The links you
click on our website
The number of
times you access the page
Things you view,
add to bag, add to wish list
Other websites
you open simultaneously while browsing
ours
HOW WE USE DATA
INFORMATION
Using personal
data may happen in the following circumstances
regarding product
and service fulfillment and transactions between
the user and
Umujyi.
Operational
procedures and transactions:
Fulfilling and managing purchases and enabling sales,
processing and
settling payments, handling orders, and
providing
receipts in both physical store and online shop
Providing customer service, processing and assistance with
dispute
resolution, payment processing including returns,
refunds, and
other transaction-related issues
Managing
subscription
services,
including
order
management,
billing, improving reorder experiences,
communicating
with the user about subscription, and offer
other products
and services
Fulfilling other technical, logistical, financial, tax, legal,
compliance,
administrative, and/or back office functions
Conducting a transaction where we collect information
required by
law
Preventing fraudulent transactions, monitor against theft and
otherwise
protect our guests and our business
Online marketing
and social media
Sending promotional campaigns, surveys, new product and
website
features, and service or policy update notices
through official
marketing channels, such as SMS, email, and
social media;
wherein both auto-generated and customised
messages are
sent with personalised content based on the
user’s personal
characteristics or preferences (if you opt in to
receiving such
information)
Delivering coupons, mobile coupons, newsletters, in-store
receipt
messages, e-mails, mobile messages, and social
media
notifications, and administering raffle draws and
contests in both
physical store and e-commerce
Responding to requests for information about our products
and services in
our stores and on our websites or mobile
application and
connecting with the user through phone call,
email, online
shop, or social media for communications
regarding
transactions and inquiries
DISCLOSURE TO
THIRD PARTIES
We disclose
personal data to other organizations/companies that
perform services
for the requirements of our transactions—courier
companies for
delivery of the products and other service providers
that may require
personal data for efficient implementation of
processes related
only to this website. We do not sell, share, or
rent any such
personal information, unless required by special
circumstances
such as compliance with court orders, requests
from legal
authorities or law enforcement agencies requiring such
disclosure. This
website takes every precaution to protect users'
information. When
users submit sensitive information via the
website, your
information is protected both online and off-line.
SOCIAL
MEDIA
We operate
channels, pages and accounts on some social media
sites to inform,
assist and engage with customers. We monitor and
record comments
and posts made on these channels about us so
that we can
improve our services.
Umujyi.Com is not
responsible for any information posted on those
sites other than
information we have posted ourselves. We do not
endorse the
social media sites themselves or any information
posted on them by
third parties.
The following
companies, Facebook, Twitter, Instagram, Youtube,
Google and
Linkedin, may use data for their own purposes,
specifically to
market to you through their social media platforms
and allow
engagement on our websites. This includes
profiling and
targeting you with other advertising.
YOUR RIGHTS AND
ACCESS TO INFORMATION
All information
that we have collected is available in our database
of contacts. For
users who registered on Umujyi.Com, the e-
commerce platform
for a big variety of products, all information are
available online
in your account and you may access to such
information at
any time by logging in to your account through our
website.
In relation to
your personal data, you have the followings rights, as
mentioned
below:
Request correction or updation of the personal data that we
have with us
about you. This enables us to correct or
update any
incomplete or inaccurate data we have about
you. However, we
may need to verify the accuracy of the
corrected or
updated data provided to us by you, to secure
the data and
comply with our data accuracy policies
Request to
delete the personal data. You may request to
delete or remove
personal data where there are no reasons
for us
processing that data. However, in special cases we
may not be able
to comply with your request of erasure for
specific legal
reasons, which will be notified to you, if
applicable, at
the time of your request.
Objection
regarding processing your personal data, where
we are relying
on a legitimate interest and there is something
about your
particular situation that makes you want to object
processing on
this ground if you feel it impacts on your
fundamental
rights and freedom.
Request
restriction of processing your personal data. In such
circumstances
that you have successfully made a request for
restriction of
your personal data, we will suspend the
processing of
your personal data—where you wish to cancel
all services and
close your accounts; or where you are
challenging the
accuracy of the personal data we hold, and
where you may
want to exercise or defend legal claims when
we would
normally delete or anonymise the data.
OTHER DATA
PROTECTION RIGHTS
In relation to
your personal data, you also have the right to
objection in
relation to direct marketing. You may also make an
objection to use
your personal data for direct marketing purposes.
We will stop to
send you such communications.
There are several
situations when you can restrict our use of your
personal data, if
you have made a general objection based on the
provisions
abovementioned, if you are reassuring the accuracy of
the personal data
we have in our database, and we have used
your personal
data improperly, but you do not want deletion. You
can also file a
complaint to data protection regulation body, as you
also have the
right to complain about how we have used your
personal
data.
OPT-OUT
POLICY
Where you have
opted-in to receive such communications, we
may send you
information about our products and services. To opt
out of marketing
or promotional emails, please click the
unsubscribe link
in the footer of the email communication to be
removed from
future communications. To stop receiving SMS,
please reply with
the four-digit opt out number stated in the SMS.
RATINGS AND
REVIEWS
You agree that
you are the sole author of ratings and reviews you
submit to this
website. You are responsible and you own the
intellectual
property rights that relate to the content you submitted.
You agree that
you would not submit anything that is false,
inaccurate, or
misleading, whereas if you have been paid for such
compensation that
it influenced the content of your review; if
content have been
copied from anyone else, or infringes on any
third party’s
copyright, patent or trademark; if content you
submitted
violates any law or is considered to be offensive; if
information
provided includes references to other websites; or
contains any
computer viruses, worms or other potentially
damaging computer
files. Umujyi.Com reserves the right to remove
or to refuse to
post any submission for any reason.
ANTI FRAUD
STATEMENT
Umujyi.Com has
been notified of fraudulent activities circulating in
different
locations, through phone calls, messages, emails, and
such
communications on prize, promotion, recruitment,
investment, and
money transfer. If you encounter such information,
please contact
us. We urge you to beware of phone calls and
messages with
claims of winning prizes from Umujyi and asking for
your bank
details. We do not ask for such information from our
customers. Our
promotion winners are listed in our stores, official
websites & social
media channels, while our recruitment process is
done through
either our official human resource teams or
affiliated
professional recruiting agencies. We urge you to
immediately
report such suspicious communication to relevant
authorities and
government bodies. Umujyi.Com reserves the right
to take legal
action, including criminal action, against such
individuals and
entities.
If you receive
any unauthorised, suspicious or fraudulent offers or
interview call,
please write an email us at info@Umujyi.com.
CONTACTING US AND
COMPLAINTS
If you require
further information regarding our Privacy Policy, or if
you have a
complaint about our handling of your personal
information,
please
email
us
at
the
following
address:
info@Umujyi.com. If you have a complaint about our
handling of
personal information, we will be in contact, promptly
and work with you
to resolve the issue.
LIMITATION OF
LIABILITY
Under no
circumstance, including, but not limited to, negligence,
shall Umujyi be
liable for any indirect, special, exemplary, or
consequential
damages that result from the use of, or the inability
to use, including
but not limited to the information, materials on the
page, page
content, page code, user services or the software.
While Umujyi
shall take reasonable precautions against security
breaches, no
webpage or internet transmission is completely
secure, and as
such, Umujyi shall not be liable for any indirect,
special,
exemplary or consequential damages that may result from
unauthorized
access, hacking, data loss or other breached that
may occur.
INDEMNITY
By accessing the
page of Umujyi, the users, persons and third
parties agree and
undertake to act responsibly and cause no
harm, loss or
damage to Umujyi. In the event that Umujyi incurs
any loss, harm or
damage then Umujyi shall be in right to take
appropriate steps
to identify the person(s) involved and seek
indemnity and
compensation for all loss, claim, demand, damage,
costs, charges
(including legal fees and charges) or prejudice that
may be caused to
Umujyi on account of misuse of the page and
the consequent
affect upon Umujyi.
JURISDICTION
The Privacy
Policy will be governed by and construed in
accordance with
the Republic of Rwanda law. Any disputes arising
in relation to
these Privacy Policy will be subject to the exclusive
jurisdiction of
the Courts of Law in Rwanda.
Last updated:
January 24, 2020
