And Refunds Policy
buy from Umujyi.Com, we want you to be happy with your purchase.
So if you
need to return a product, get it exchanged or refunded, we want to
as easy as possible.
from Umujyi.Com? Here is everything you need to
If any of
our products fall below the high standard you expect, we will happily
exchange it according to the terms and conditions set out below.
Umujyi.Com is unable to procure products: a reasonable time of 7-10 days
date of authorization has to be given.
Products faulty on arrival and non repairable.
Products are lost in deliveries.
Refunds for products purchased under a promotional offer will be based on
of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In
you will have to return all the items in this offer.
settlement will take place once the returned product has been received
a quality check has taken place, this procedure normally takes 4-5
then 2 business days to issue the refund. Please be aware that sometimes
refund will not show on your account until the next statement cycle is issued
- We will
refund the delivery charge in full if the product received is faulty /
and you return all products of your order at the same time. If you
keep some of the products, we will retain the balance of the delivery
that applies to the products you keep.
keep all items with their complete packaging and inside packaging
you intend to refund any items within the conditions set out. No exchange
will be considered without it.
money back Guarantee if you change your mind, provided that the
merchandise is as new, in a re-sellable condition and the
cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables,
batteries...) are still sealed, refund can be granted upon Umujyi.Com
days after delivery. (Exceptions apply see Electrical returns) However the
delivery or supplier delivery charge as well as card transaction charges
charged back as well as any additional charges incurred by courier
orders will be refunded if the product is received “Faulty / damaged” or within
a 7 day
period if the product is found to be Faulty (Exceptions apply see electrical
in such cases the product must be returned with all correct manuals,
intact and all correct cables that came with the product, if any of these
to be incorrect then the refund will not be processed.
services for courier uplift date)
7 day window for refund of faulty products any product that becomes
after this period will be subject to the manufactures warranty, Umujyi.Com
support can assist in directing you to Umujyi location so that after sales
with the supplier can be arranged. (where applicable)
product past the initial period of refund as set out above and after the
manufacturer warranty period will not be eligible for either refund or
product was delivered to your home or office by a courier, we can arrange a
collection for its return. Call customer services +250783
555 666 to arrange
Please make sure courier collected products are well packaged for their
journey all outer packaging must be in the condition it was received in.
delivered and large products
products or products delivered directly by one of our suppliers. To return
products also call our customer services +250783 555
666. We'll arrange for
supplier to contact you to agree a suitable collection date.
will not be directly replacing or refunding any product purchased
the Umujyi.Com site, all refunds/exchange will be managed and
by the Umujyi.Com customer services team +250783 555
exchange or replace a product
of an incident where a replacement product may be required again
contact the customer services team who will arrange this in line with the
Conditions for replacement and/or faulty products.
policies in Electronics & Electrical goods.
Purchased items can be returned/refunded only if the product
the original packaging materials, accessories, manuals, (with free
if any) supplied at the time of your order.
Return/Refund does not apply to Laptops, Printers, Mobile Phones,
SLRs, Action Cameras, Personal Care, Hygienic products,
Magazines and Books if the product is not in sealed condition.
Cards which are sent to the customers in activation codes cannot
returned or refunded.
electronics/electrical products shall be returned/refunded, if found
defective and reported within 7 days, only after authorized service
technical verification for the reported defect as “manufacturing defect”
verification process can take up to 4 business days) Exchange or
done only after the technical report.
Returns/refunds on supplier delivered large products such as
Machines, Refrigerators, Cooking Ranges, Dish Washers, Cooking
TVs, Sports & Fitness equipment etc. cannot be accepted if the
are opened. Please make sure with the delivery team before
Returns/refunds on Supplier delivered products, Major Appliances,
products will be exchanged or refunded based on manufacturer’s
authorized service center’s technical verification report and
Service, delivery and installation
charges are non-refundable once
Perishable goods (e.g. meat, vegetables, fresh food)
Non-perishable goods (e.g. toiletries, cleaning products)
customer services on +250-783 555 666 to arrange a courier collection. If you
card, we will refund you on the same or Mobile Money once the quality
been carried out.
and getting your refund
are free of charge for dead received items. Charges will apply for items
the customer change your mind after the product has been shipped.
have told us you're going to return all of your order within 12 working hours
receiving it due to faulty products we will refund your delivery charge in full.
only returning some of the products, or all of the products but after the 12
hours, your delivery charge will not be refunded and further charges for
courier collects your returned product, your refund will be on the card or
Money you used to pay and will be as per the next billing cycle once
received your returned product on Umujyi approval. You must also return
or discounted products bought together as part of a promotional offer. If
product does not fully comply with our policy, we reserve the right to charge a
in our returns policy affects your consumer rights.