Returns And Refunds Policy
When you buy from Umujyi.Com, we want you to be happy with your purchase.
So if you need to return a product, get it exchanged or refunded, we want to
make it as easy as possible.
Bought from Umujyi.Com? Here is everything you need to know:
Our refund policy
If any of our products fall below the high standard you expect, we will happily
refund or exchange it according to the terms and conditions set out below.
- Umujyi.Com is unable to procure products: a reasonable time of 7-10 days
from the date of authorization has to be given.
- Products faulty on arrival and non repairable.
- Products are lost in deliveries.
- Refunds for products purchased under a promotional offer will be based on
the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In
this case you will have to return all the items in this offer.
- Refund settlement will take place once the returned product has been received
back and a quality check has taken place, this procedure normally takes 4-5
days, then 2 business days to issue the refund. Please be aware that sometimes
the refund will not show on your account until the next statement cycle is issued
from your bank.
- We will refund the delivery charge in full if the product received is faulty /
damaged and you return all products of your order at the same time. If you
choose to keep some of the products, we will retain the balance of the delivery
charge that applies to the products you keep.
- Please keep all items with their complete packaging and inside packaging
intact if you intend to refund any items within the conditions set out. No exchange
or refund will be considered without it.
7 Days money back Guarantee if you change your mind, provided that the
merchandise is as new, in a re-sellable condition and the consumables
cartridges, blank tapes, CD’s or DVD’s) and accessories ( cables, chargers,
batteries...) are still sealed, refund can be granted upon Umujyi.Com approval
within 7 days after delivery. (Exceptions apply see Electrical returns) However the
normal delivery or supplier delivery charge as well as card transaction charges
will be charged back as well as any additional charges incurred by courier
Our refund policy
All orders will be refunded if the product is received “Faulty / damaged” or within
a 7 day period if the product is found to be Faulty (Exceptions apply see electrical
returns) in such cases the product must be returned with all correct manuals,
packaging intact and all correct cables that came with the product, if any of these
are found to be incorrect then the refund will not be processed.
customer services for courier uplift date)
After the 7 day window for refund of faulty products any product that becomes
faulty after this period will be subject to the manufactures warranty, Umujyi.Com
customer support can assist in directing you to Umujyi location so that after sales
service with the supplier can be arranged. (where applicable)
Any product past the initial period of refund as set out above and after the
manufacturer warranty period will not be eligible for either refund or exchange.
Courier delivered products
If the product was delivered to your home or office by a courier, we can arrange a
courier collection for its return. Call customer services +250783 555 666 to arrange
this. Please make sure courier collected products are well packaged for their
return journey all outer packaging must be in the condition it was received in.
Supplier delivered and large products
Larger products or products delivered directly by one of our suppliers. To return
these products also call our customer services +250783 555 666. We'll arrange for
the supplier to contact you to agree a suitable collection date.
Umujyi.Com will not be directly replacing or refunding any product purchased
through the Umujyi.Com site, all refunds/exchange will be managed and
accepted by the Umujyi.Com customer services team +250783 555 666
How to exchange or replace a product
In case of an incident where a replacement product may be required again
please contact the customer services team who will arrange this in line with the
Terms & Conditions for replacement and/or faulty products.
Electrical returns
Return policies in Electronics & Electrical goods.
Purchased items can be returned/refunded only if the product returned
with all the original packaging materials, accessories, manuals, (with free
goods, if any) supplied at the time of your order.
Return/Refund does not apply to Laptops, Printers, Mobile Phones, Digital
Cameras, SLRs, Action Cameras, Personal Care, Hygienic products,
Magazines and Books if the product is not in sealed condition.
Digital Cards which are sent to the customers in activation codes cannot
be returned or refunded.
Any electronics/electrical products shall be returned/refunded, if found
defective and reported within 7 days, only after authorized service center’s
technical verification for the reported defect as “manufacturing defect” (the
verification process can take up to 4 business days) Exchange or Refund
will be done only after the technical report.
Returns/refunds on supplier delivered large products such as Washing
Machines, Refrigerators, Cooking Ranges, Dish Washers, Cooking Hobs
& Hoods, TVs, Sports & Fitness equipment etc. cannot be accepted if the
packs are opened. Please make sure with the delivery team before
Returns/refunds on Supplier delivered products, Major Appliances, TV’s,
etc. products will be exchanged or refunded based on manufacturer’s
authorized service center’s technical verification report and approval.
Service, delivery and installation charges are non-refundable once
Grocery Return
Perishable goods (e.g. meat, vegetables, fresh food)
Non-perishable goods (e.g. toiletries, cleaning products)
Courier returns
Call customer services on +250-783 555 666 to arrange a courier collection. If you
paid by card, we will refund you on the same or Mobile Money once the quality
check has been carried out.
Charges and getting your refund
Returns are free of charge for dead received items. Charges will apply for items
where you the customer change your mind after the product has been shipped.
Delivery charges
If you have told us you're going to return all of your order within 12 working hours
of receiving it due to faulty products we will refund your delivery charge in full. If
you're only returning some of the products, or all of the products but after the 12
working hours, your delivery charge will not be refunded and further charges for
uplift may apply.
Getting your refund
If a courier collects your returned product, your refund will be on the card or
Mobile Money you used to pay and will be as per the next billing cycle once
we've received your returned product on Umujyi approval. You must also return
any free or discounted products bought together as part of a promotional offer. If
the product does not fully comply with our policy, we reserve the right to charge a
restocking fee.
Your Consumer rights
Nothing in our returns policy affects your consumer rights.