Service and Warranty-
1. Repairs under warranty period shall be carried out by the company authorized
personnel only.
2. Calls registered with the centralized helpline / Authorized Service Center, wherein only
cleaning of the unit / parts in the unit due to dust gathering on portions of the unit, general
explanations / returning, particular software not being read / installed, are not to be
construed as defects. The company does not undertake responsibility on the quality of
software being used by purchaser.
3. In case of any damage to the product / misuse detected by the authorized service center
personnel, the warranty conditions are not applicable, and repairs will be done subject to
availability of parts and on chargeable basis only.
4. Repairs during warranty period shall be carried on "Carry In" basis. Wherein for
service the purchaser shall bring the product to the Service Center with whom the set is
registered for warranty service. The warranty does not cover cost of transportation of
system from place of installation to the Service Center.
1. The product is not purchased from
2. The product purchased is not used according to instructions given in the
INSTRUCTION MANUAL, as determined by the authorized service center / company
3. Defects caused by improper use, as determined by the Authorized Service Center /
Company personnel.
4. Warranty shall be void if product has failed under certain conditions/types (example:
Waterlogging, misuse etc.)
5. Modification or alterations of any nature made in the circuitry by the purchaser or
unauthorized personnel, as determined by the company personnel.
6. Site
(premises where the product is kept) conditions that do not confirm to the
recommended operating conditions of the machine/unit.
7. The original serial number is removed, obliterated or altered from the product.
8. Defects due to causes beyond control like lightning, abnormal voltage, acts of God or
while in transit to service center or to the purchaser's residence.
9. Defects caused by household pets, rats, cockroaches or any other animals or insects.
10. Under no circumstance the company is liable for loss directly or indirectly for any of
the following:
a. Third party claims against customer for losses or damages.
b. Loss or damages to records, information or data.
c. Customer is advised to take back up for hard disk contents before handing over the unit
for repair. The company shall not provide hard disk backup service.
d. In case of repair, hard disk contents may be destroyed, and customer will not be
informed in advance. The company shall not be liable for any data, records or program
lost due to repair.
11. Warranty does not cover any third-party software, settings, content, data or links,
whether included/'- Downloaded in product.
12. Warranty does not cover normal wear and tear (including, without limitation, wear
and tear of camera lenses, batteries or displays).
13. Warranty does not cover defects or alleged defects caused by the fact that the product
was used with, or connected to, a product, accessories, software and/or service not
manufactured, supplied or was used otherwise than for its intended use, Defects can be
caused by viruses from your or from third party is unauthorized access to services, other
accounts, computer systems or networks. This unauthorized access can take place through
hacking, password-mining or through a variety of means.
14. Warranty does not cover defects caused by the fact that the battery has been short-
circuited or by the fact that the seals of the battery enclosure or the cells are broken or
show evidence of tampering or by the fact that the battery has been used in equipment
other than those for which it has been specified.