Terms and Conditions govern your use of the Umujyi.com website, the Umujyi stores the
purchases that you make via Umujyi stores and Umujyi.com site, and your relationship
(“Umujyi”, “Umujyi.com ”, “we” or “us”). Please read them carefully as they affect
and liabilities under the law. By using the site and/or registering on the site, you
agree to these
Conditions and to our Privacy and Cookies Policy.
OF USE OF THE UMUJYI SITE
Umujyi.com site is provided to you free of charge for your personal use or at a
Terms and Conditions govern your use of the Umujyi.com site in general, the products
purchase in Umujyi stores and on the Umujyi.com site and all services provided in
register on the Umujyi.com site you must be over 16 years of age.
must ensure that the details provided by you on registration or at any other time are
update these Terms and Conditions at any time by revising details of this page.
that you visit this page every now and then to see the changes made, as they are binding
whenever you choose to continue purchasing products in our stores and the Umujyi.com
if you continue to use the site.
Terms and Conditions were last updated on 28th March 2020.
PASSWORD AND SECURITY
you register to use the Umujyi.com site you will be asked to create a password. You
password confidential and not disclose it or share it with anyone. You will be
activities and orders that occur or are submitted under your password. If you know or
else knows your password, you should reset it or notify us
by contacting customer services
immediately (see paragraph 24 below for contact details).
Umujyi.com has reason to believe that there is likely to be a breach of security or
misuse of the
Umujyi.com site, we may require you to change your password or we may
suspend your account in
accordance with paragraph 21 below.
content of the Umujyi.com site is protected by copyrights, trademarks, database and
intellectual property rights. You may retrieve and display the content
of the Umujyi.com site on a
screen, store such content in electronic form on disk (but not any server or other
connected to a network) or print one copy of such content for your own personal,
commercial use, provided you keep intact all and any copyright and
proprietary notices. You may not
reproduce, modify, copy or distribute or use for commercial purposes any of the
on the Umujyi.com site without written permission from Umujyi.com.
licence is granted to you in these Terms and Conditions to use any trademark of Umujyi
Umujyi.com, or its affiliated companies.
may not use the Umujyi.com site for any of the purposes set out below (this includes any
by you of
the Community sites - see paragraph 6 below for further information about the
Gaining unauthorised access to other
Interfering with any other person's use
or enjoyment of the Umujyi.com site
or disrupting networks or websites connected to the Umujyi.com site
Making, transmitting or storing
electronic copies of materials protected by copyright
the permission of the owner
Transmitting material containing any form
of advertising or promotion for goods and
services, junk mail, chain letters or “spam”
Impersonating another person
specific website addresses outside of the Umujyi.com site
Umujyi.com reserves the right to refuse to post material on the Umujyi.com site or to
already posted on the Umujyi.com site. You must not try to re-post material that
refused to post on the Umujyi site or has previously been removed from the Umujyi.com
will be responsible for all losses, costs and expenses reasonably incurred by us, all
against us by a court and all sums paid by us as a result of any settlement agreed by us
out or in
Any claim by
any third party that the use of the Umujyi.com site by you is defamatory,
offensive or abusive, or of an obscene or pornographic nature, or is
illegal or is in
of any applicable law, regulation or code of practice; and
Any claim by any third party that the use
of the Umujyi.com site by you infringes that
party's copyright or other intellectual property rights of whatever nature.
submitting material you are granting Umujyi.com a perpetual, royalty-free,
reproduce, modify, translate, make available, distribute and sublicense the material in
part and in any form.
6. USE OF
Umujyi.com site includes a number of community sites, which may allow users to interact
other via message boards, and other user forums (the “Community sites”).
advise you not to post or in any way reveal any of your personal details on the
example, your address, telephone number or email).
Umujyi.com site does not control or moderate the content placed on the Community
Umujyi.com reserves the right to refuse to post material, to remove material posted on
sites and to contact you in the event that there are concerns about the content you
a Community site. The site may review or edit the content of the Community sites.
Umujyi.com makes no representations as to the validity of any opinion, advice,
displayed on the message boards by third parties. You are solely responsible for the
messages posted on the message boards and the views expressed by individuals do
the views of Umujyi.com.
convenience to Umujyi.com customers, the Umujyi.com site may include links to other
material. Umujyi.com is not responsible for any of these websites or material, which is
ADVERTISING AND SPONSORSHIP
areas within the Umujyi.com site may contain advertising and sponsorship. Third
advertisers and sponsors are responsible for ensuring that material
submitted for inclusion on the
Umujyi.com site complies with relevant laws and codes. We will not be
responsible for any error or
inaccuracy in advertising and sponsorship material provided by third
AVAILABILITY OF THE UMUJYI SITE
Umujyi.com aims to offer a fault-free service. However, if a fault occurs in the service
to the customer services
for contact details) or by
at email@example.com and we will attempt
to correct the fault as soon as we reasonably can.
Umujyi.com site may occasionally restrict access to the site to allow for repairs,
maintenance or the
introduction of new facilities or services.
purchases made on the Umujyi.com site will also be governed by specific product terms -
unsure about anything related to purchasing of any product please contact customer
DESCRIPTIONS AND PRICES OF PRODUCTS
have taken care to describe and show products as accurately as possible. Despite this,
from their descriptions, product images are for representation purposes only and may
from the actual product. If there is anything that you do not understand, or if you wish
information, please contact customer services (see paragraph 25 below for contact details).
Descriptions/performances of products stated against each are based on
the catalogue and technical
literature printed by the manufacturers/agent. Therefore, the write up
provided against each product is
of Umujyi.com and subject to change without prior notice.
Price may sometimes differ between Umujyi Stores and Umujyi.com; you will be charged
the Umujyi.com upon use of this site. We are under no obligation to honour any in-store
promotion in the event that it differs from those on the Umujyi.com site.
by mistake, we have underpriced a product, we will not be liable to supply that product
stated price, provided that we notify you before we dispatch the product to you. In
circumstances, we will notify the correct price to you so you can decide
whether or not you wish to
product at that price. If you decide not to order the product, we will give you a full
amount already paid for that product in accordance with our refund policy in
paragraphs 16 & 17
payment may be processed prior to Umujyi.com dispatch of the product that you
If we have to cancel the order after we have processed the payment, the said amount will
back to your credit card account or Mobile Money Account. No cash disbursement shall
under any condition whatsoever.
price of a product does not include the delivery charge, which will depend on the
you choose and will be added during checkout. See paragraph 15 below.
products advertised are subject to availability or while stocks last (as may be
try to ensure that we always stock the full product range and will let you know if the
is out of
stock. If for any reason beyond our reasonable control we are unable to supply a
we will not be liable to you except to ensure that you are not charged for that
the interests of all our customers, we may place restrictions on bulk buying of some
Umujyi.com reserves the right at our sole discretion, to limit the
quantity per person, per household or
order. The said limitations may be applicable to orders placed by the same account, the
also to orders that use the same billing and/or shipping address. Umujyi.com will
notification to the customer should such limits be applied.
ACCEPTANCE OF ORDERS
order is an offer to buy from us. We will send you an order acknowledgement email
the products you have ordered.
Nothing that we do or say will amount to any acceptance of your offer until we send you
you of the order acknowledgment. At this point, a contract will be made between us for
and for us to sell the products that you have ordered from us.
After the time the contract is made, you cannot amend your order (but please see your
order in paragraph 15 below).
any point up until the contract is made, we may decline to supply a product to you. If
to supply a product to you and you have already paid for it, we will give you a full
amount already paid for that product in accordance with our refund policy in paragraphs
16 & 17
Delivery will be made to the address specified when you complete the order. At point of
verification of the Consignee by sighting either an original Identification card,
license or Order Code, to support consignee verification, will be required by our
Please note that we do not do international shipping.
use a variety of delivery methods, depending on the size of the product you order.
are delivered directly by our supplier and the supplier will contact you to arrange
Whilst we make considerable effort to deliver all your products within 48 working hours
your order, we shall not be liable if we fail to do so in part or in full due to
our control. We shall contact you to let you know if we are having any problems getting
to you within that time. Supplier delivered products for areas outside of main city
classed as remote or semi remote may take up to 5 working days depending on supplier
Customer Support if further information is required)
Before ordering online you should check the following:
will fit through the doors.
will fit the exact space allocated in your house.
a clear path between the road and your front door.
live in an apartment, the lift is adequate to take delivery in size and weight.
are any access difficulties, please inform us in advance, on the day you
a clear path to your house.
floors are covered to prevent scuffing.
delicate objects are put in a safe place.
CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
you the customer cancel the order, Umujyi.com shall cancel the order as per your
the online transaction charges will not be refunded. The cost of delivering and
will apply if the product has been shipped. Umujyi.com will not be able to cancel orders
already been shipped. Umujyi.com has the full right to demonstrate whether an order has
or not. The customer agrees not to dispute the decision made by Umujyi.com and
Umujyi.com decision regarding the cancellation.
details of how to cancel your order please visit our returns and refunds page or
support on +250 783 555 666.
products arrive damaged or they are faulty, you may return them and obtain a refund
replacement product. Please visit our returns and refunds for details of
how to return them and details
replacement and refund policy.
REFUNDS ON UMUJYI.COM SITE
are entitled to a refund, we will refund you according to the following criteria:
Umujyi.com is unable to procure products: a reasonable time of 7-10 days from the date
authorization has to be given.
Products are not working upon delivery.
Products are lost in deliveries.
Product cannot function.
Refunds for products purchased under a promotional offer will be based on the terms of
Refund settlement will only be affected once the bank has refunded the money, which is
cycle from the date of application of refund.
Umujyi.com will refund the delivery charge in full if you return all products of your
order at the
time. If you choose to keep some of the products, we may retain the balance of the
that applies to the products you keep.
Please keep all items with their complete packaging and inside packaging intact if you
any items within the conditions set out. No exchange or refund will be considered
provide 10 hours money back guarantee if you change your mind, provided that the
merchandise is as new, in a re-sellable condition and the consumables (
cartridges, blank tapes, CD’s or
and accessories ( cables, chargers, batteries...) are still sealed, refund can be
of Umujyi.com within 10 hours after delivery. (Exceptions apply). However, the
or supplier delivery charge as well as card transaction charges will be charged back as
additional charges incurred by courier collection.
REFUNDS ON UMUJYI.COM SITE
return and exchange policies in Umujyi stores, the physical shops, fall under the
EXCHANGE/RETURNS POLICY FOR SUPERMARKET DEPARTMENT
in the department:
Beverages - Cold, Juice, Drinks (long life)
Goods returned within 10 Hours will be exchanged for items of the
same value, provided that
returned have not been used in any way and are not opened with original pos
If the customer does not want to use the item for whatsoever
reasons, carries a receipt and have
used, then the same could be exchanged or a credit note could be issued if the
All product exchanges, product returns, exchange voucher, and
credit notes should be approved
signature of manager on duty, as well as verifying the product matching with serial
(perusable items to be cleared instantly).
If the purchased product is past its expiry date.
If a product is defective (to be verified based on T&Cs printed on
warranty invoice stationery),
will first try to repair it. If it is not repairable, then the item will be exchanged
for the same
For the products that cannot be repaired or exchanged, an exchange
voucher / credit note will be
Respective store management reserves the right to take decisions on refund. Refund is
approval of store management concerned.
If the customer brings products that are found to be spoilt at the
time of purchase, or the goods
of satisfactory quality, the customer service supervisor, with the consent of manager on
the assistance of the section supervisor, can follow the normal procedures of exchange,
EXCLUSION FROM EXCHANGE/RETURN:
to hygienic reasons, no exchange, return or refund will be offered on lingerie,
and personal grooming products, like shavers, trimmers, and epilators once used.
For frozen foods, chilled and dairy products on which temperature inconsistencies can
we do not
provide any exchange, return and refund once sold and taken out from the store (be the
purchase made on the same day with the limited time as well temperature).
Products damaged while being used do not qualify for repair, exchange or refund,
to physical damage.
EXCHANGE/RETURNS POLICY - FRESH FOOD DEPARTMENT
in the department:
kitchen (ready-to-eat food)
a rule, there is no exchange and return on fresh food items once sold and taken
perishables, there is no exchange and refund. However, if it is spoilt at the time
an exchange could be provided.
the customer has purchased a wrong product and is returning the same
immediately after the purchase, an exchange note could be
item which is past its expiry date qualifies for exchange.
the product is not of the quality expected, the same can be returned within the
of purchase and an exchange note could be issued. Exchange could be
considered, as long as it is supported by the original receipt or
the customer insists for return, customer service supervisor can always contact
supervisor concerned for further assistance.
Item returned should not be mixed with the normal items and should be disposed
Exchange voucher, credit note and refund could be used as a last resort to retain
and prevent churn.
product exchanges, product returns and exchange voucher/credit notes should
approval and signature of manager on duty.
EXCHANGE/RETURNS POLICY -DEPARTMENT STORE
Sections in the department:
Electronics / Home Appliances
ladies bags and accessories
(recharge coupons and SIM cards)
Goods returned within (24) hours will be exchanged for items of the same value,
that the goods returned have not been used in any way and is not opened with
pos invoice as well as matching with the serial number (wherever it can be
Goods returned should be in their original condition and packaging. The item(s)
unwashed, not used, altered, soiled or damaged and in a saleable condition.
Returned product needs to be in a condition deemed fit for resale.
returned product, which is ordered and invoiced but is not delivered, could be
for exchange, return or refund.
For delivered items, if the customer opens the package and discovers an item that
the product is eligible for exchange, return or refund.
All product exchanges, product returns and exchange voucher / credit notes should
approved with the signature of manager on duty.
the product does not last a reasonable time or the complaint is notified off at
within a reasonable time or is not in a reasonable condition, it could be accepted
return or refund.
a wrong product is purchased or is sold by the merchandiser/Umujyi staff.
Provision of exchange is applicable in case there is a manufacturing defect in
(for products from textiles/toys/sports/footwear/home furnishing/luggage
If the product is found to be not working properly or having any manufacturing
(in the case of products from IT /Home appliances/Electronics section), the same
be sent for repair.
If the item is not repairable, then it will be exchanged for the same value.
For the products that cannot be repaired or exchanged, an exchange voucher /
note will be issued. Store management reserves the right to take decisions on
Refund is provided only at the approval of store management concerned.
After-sales service is applicable on products like luggage, appliances, electronics,
imaging products provided by the authorised service centres of the respective
manufacturers based on their warranty terms and conditions.
Service warranty is only valid for mobile phones and mobile phone accessories.
Exchange or return for mobile phones is applicable within the warranty period. If the
been damaged through misuse, it will be sent for repairs.
For issues pertaining to exchange/return of mobile phones and accessories, advice of
section or from the after-sales counter is to be taken on a mandatory basis.
It shall be the complete discretion of the store management concerned to issue
credit note and provide refund to be provided to retain the customer. It is again based
discretion of the concerned management to prevent churn. Refund to be
provided only at the approval
management concerned and should be considered as the last option to solve the
Due to hygienic reasons, no exchange, return or refund on innerwear/underwear,
swimwear, earnings, body jewellery, perfumes, and personal grooming products like
and epilators once used.
Products that are damaged while in use do not qualify for repair, exchange or
No exchange or return will be offered on books, magazines, CDs, office software’s,
and taken out from the store.
Garments, once altered, do not qualify for exchange and refund.
ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
time bound exchange voucher / credit note is issued by Umujyi to the customer, which
equivalent to the product value as per the original Proof of
Goods spoiled or damaged within the warranty period could not be serviced.
When they do not meet the customer’s specifications and the customer insists to get the
& is in its Original Packing.
PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
Customer must present the original invoice (bill) at the customer service desk.
normal return process, an exchange voucher/customer tax credit note can be issued with
and approval of the Section Supervisor, Customer Service Manager and the Manager on
returned after 24 hours need special consideration and the General Manager must
informed in cases where the customer returns are more than 24 hours after
In emergency situations, if the manager
on duty is not reachable and the section staff
agrees to take back the item, an exchange voucher / credit note could be
to the customer concerned after the customer service staff informs the General
The immediate next Duty Manager must verify the exchange deposit and
physically verify the product with the Section Supervisor.
It is mandatory to fill the following
details on the Customer “Tax Credit Note”:
Name & Mobile number
Signature of Section staff/Section Supervisor, Customer Service Manager and
approvals must be done on the spot of customer return by verifying the product and
done at the end of the day.
This approved Customer Tax Credit Note
must be retained at the Customer Service
always and handed over to the Cash Office at End of Day Operations.
The Accountant present at Cash Office
must verify that all Customer Tax Credit Notes
are approved by all three (3) approvers.
Exchange voucher / tax credit note issued once could be redeemed within the validity
on the same. Exchange voucher / credit note issued may be redeemed in the store
relations supervisor should select the item from the bill, put a tick on the item to be
the barcode of the receipt, or can enter the details from the receipt manually into the
A sample of the receipt is mentioned on the right side for reference. Details to be
Store number, POS number and receipt number. Once entered, the system will retrieve
details and the supervisor needs to select the item that needs to be returned from the
return option in the POS machine, select, enter the amount correctly and should make
machine is showing a negative amount. Scan the exchange deposit code and press total to
exchange voucher / credit note. Customer relations supervisor should put a tick on the
needs to be done on the original receipt as well as on the exchange deposit receipt as
will be provided on exchange voucher / credit notes once issued.
signing the exchange voucher / credit note, the customer service supervisor must write
person who approved it.
PAYMENTS AND CARDS
Payment for your products will be taken at the time you place your order. Payments are
Money or VISA/MASTERCARD.
credit/debit card details will be encrypted to the highest standard and held on the
Host payment gateway, secure from hackers.
ordering from the Umujyi.com, we accept orders only from web browsers that permit
communication through Secure Socket Lawyer (SSL) technology, for example
a 7.0 version or higher
Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and
Safari version 5
higher. This means that you cannot inadvertently place an order through an unsecured
customers will be charged in local currency relating to the country of order. If a
credit card is used, then any differences between approximation in any foreign currency
billing price on the customer’s card bill statement is probably attributable to
different credit card
charging different exchange rates.
GIFTS AND PROMOTIONAL PRODUCTS
gifts and promotional products that are given away in conjunction with a purchase may
dispatched to you separately and delivery times may vary.
you change your mind and return your product, you must also return any free gift
promotional product associated with the promotion and received by you as
a result of that order. We
charge you a reasonable amount for the free gift if you do not return it.
update these Terms & Conditions from time to time and any changes will be notified to
e-mail address provided by you on registration or via a suitable announcement on
Umujyi.com site. The changes will apply to the use of the Umujyi.com
site after we have given notice.
If you do
not wish to accept the new Terms and Conditions, you should not continue to use
Umujyi.com site (including purchasing any products on the Umujyi.com
site). If you continue to use
Umujyi.com site after the date on which the change comes into effect, your use of the
indicates your agreement to be bound by the new Terms and Conditions.
TO SUSPEND OR CLOSE YOUR ACCOUNT
may suspend or close your account immediately at our reasonable discretion or if you
your obligations under these Terms and Conditions. You will not be able to order
Umujyi.com site if your account is suspended or closed.
RESPONSIBILITY TO YOU
Umujyi.com site is provided by Umujyi Tech Group Ltd without any warranties or
Umujyi.com site may provide content from other internet sites or resources and
Umujyi.com tries to ensure that material included on the Umujyi.com site
is correct, reputable and of
quality, it cannot accept responsibility if this is not the case. Umujyi.com will not be
errors or omissions or for the results obtained from the use of such information or for
problems, you may experience with the Umujyi.com site. If Umujyi.com is informed of
inaccuracies in the material on the Umujyi.com site, we will attempt to
correct the inaccuracies as soon
particular, we disclaim all liabilities in connection with the following:
Incompatibility of the Umujyi.com site with any of your equipment,
telecommunications links; and
Technical problems including errors or interruptions of the Umujyi.com
we are in breach of these Terms and Conditions, we will only be responsible for any
suffer as a result to the extent that they are a foreseeable consequence to both of us
at the time you
relevant product or the time you otherwise use the Umujyi.com site.
Because we sell products for personal use only, our responsibility to you shall not
losses, such as lost data, lost profits, lost sales or business interruption.
may not transfer any of your rights under these Terms and Conditions to any other
transfer our rights under these Terms and Conditions to another business where we
your rights will not be affected.
you breach these Terms and Conditions and we choose to ignore this, we will still be
rights and remedies at a later date or in any other situation where you breach these
Neither party shall be responsible for any breach of these Terms and Conditions, caused
circumstances beyond that party’s control.
Except as expressly set out in these Terms and Conditions, all use of your personal
made in accordance with our Privacy and Cookies Policy.
have any queries about online matters, please contact us
online at info@Umujyi.com or via
telephone: +250 783 555 666 Monday - Friday 8.00 AM to 9.00 PM; Weekends
9.00 PM to 9.00 PM.
STANDARD ECOUPON TERMS & CONDITION
addition to the rest of these Terms and Conditions, this paragraph 25 (the “E-Coupon
Conditions”) applies specifically in addition to the use of electronic coupons issued
E-Coupons can only be used on the Umujyi.com site, subject to these
Terms and Conditions and
specific conditions notified to you on the issue of an E-Coupon. No E-Coupon is
any website owned or operated by Umujyi Tech Group Ltd or through any other Umujyi
instance, E-Coupons cannot be used for purchases from the Umujyi Stores).
E-Coupon is redeemed by entering its code at the appropriate point in the online
purchase/checkout process. Redemption may be subject to you providing
proof of entitlement to use
of an E-Coupon indicates your agreement to be bound by the E-Coupon Terms and
Umujyi.com reserves the right to withdraw or cancel an E-Coupon for any
reason at any time.
Distribution of E-Coupons
E-Coupons are, and remain at all times, the property of
right to use an E-Coupon is personal to the original recipient and may not be
E-Coupon may be copied, reproduced, distributed, or published directly or indirectly in
any form or
means for use by an entity other than the original recipient, or stored in a data
the prior written permission of Umujyi.com
E-Coupons distributed or circulated without the written approval of
Umujyi.com for example on
Internet message board, etc. are not valid for use and may be refused or
Permitted usage of E-Coupons
expressly stated otherwise at the time of issue of the E-Coupon:
issued E-Coupon will be valid for use by a recipient only once;
one E-Coupon will be valid for use per customer or household, as the case may be;
E-Coupon may not be used in conjunction with any other special offer or E-Coupon.
E-Coupons cannot be exchanged for cash or used to purchase gift
Excluded goods and services
goods or services may be excluded from all E-Coupon offers. From time to time
services may be excluded and any such further exclusion will be notified to you along
E-Coupon or through the Umujyi.com site.
E-Coupons may be limited to redemption in respect of certain products or
services or certain
or services may be excluded from the ambit of use of the E-Coupon, in which case notice
to you at the time of issue of the E-Coupon.
goods and services will not count towards any qualifying conditions for offers
benefit from any promotional discount.
Minimum spend requirements
the redemption of an E-Coupon is subject to a minimum spending requirement, the
redemption is only permitted in respect of the purchase of qualifying
products that will be
communicated to you at the time of issue of the E-Coupon. Excluded
products and supplementary
such as delivery shall not count towards a minimum spending requirement.
Calculation of discount
online offer states that a percentage discount will be given on a purchase, the cost
qualifying purchases will be reduced by the stated discount percentage.
Supplementary charges such as delivery charges shall not be discounted
the offer description.
Security and Fraud
use an E-Coupon you warrant to Umujyi.com that you are the duly authorised
of the E-Coupon and that you are using it in good faith.
reasonably believe that any E-Coupon is being used unlawfully we may reject or
E-Coupon and you agree that you will have no claim against us in respect of any
refuse an E-Coupon submitted as part of an order, for any reason, we will inform
the order is dispatched to advise of the correct cost of the order and give you the
Limitation of liability
submitted with E-Coupons shall be accepted by Umujyi.com in the usual way (as set
paragraph 25 above).
Umujyi.com shall not be liable to any customer for any financial loss
arising out of the refusal,
cancellation or withdrawal of any E-Coupon or any failure or inability
of a customer to use an e-
for any reason.
reserve the right to vary or terminate the operation of any E-Coupon at any time without
Umujyi.com site is owned and operated by Umujyi Tech Group Ltd.
updated: 24th 10, 2019