Terms and Conditions
These Terms and Conditions govern your use of the Umujyi.com website, the Umujyi stores the terms
of any purchases that you make via Umujyi stores and Umujyi.com site, and your relationship with
Umujyi (“Umujyi”, “Umujyi.com ”, “we” or “us”). Please read them carefully as they affect your
rights and liabilities under the law. By using the site and/or registering on the site, you agree to these
Terms and Conditions and to our Privacy and Cookies Policy.
1. BASIS OF USE OF THE UMUJYI SITE
1.1 The Umujyi.com site is provided to you free of charge for your personal use or at a membership fee
for Agents subject to these Terms and Conditions and our Privacy Policy. By using the Umujyi.com
site you agree to be bound by these Terms and Conditions and our Privacy Policy.
1.2 These Terms and Conditions govern your use of the Umujyi.com site in general, the products that
you purchase in Umujyi stores and on the Umujyi.com site and all services provided in connection with
them.
2. REGISTRATION
2.1 To register on the Umujyi.com site you must be over 16 years of age.
2.2 You must ensure that the details provided by you on registration or at any other time are correct and
complete.
3. AMENDMENTS
We may update these Terms and Conditions at any time by revising details of this page. We
recommend that you visit this page every now and then to see the changes made, as they are binding on
you whenever you choose to continue purchasing products in our stores and the Umujyi.com online
shop, and if you continue to use the site.
These Terms and Conditions were last updated on 28th March 2020.
3. PASSWORD AND SECURITY
3.1 When you register to use the Umujyi.com site you will be asked to create a password. You should
keep this password confidential and not disclose it or share it with anyone. You will be responsible for
all activities and orders that occur or are submitted under your password. If you know or suspect that
someone else knows your password, you should reset it or notify us by contacting customer services
immediately (see paragraph 24 below for contact details).
3.2 If Umujyi.com has reason to believe that there is likely to be a breach of security or misuse of the
Umujyi.com site, we may require you to change your password or we may suspend your account in
accordance with paragraph 21 below.
4. INTELLECTUAL PROPERTY
4.1 The content of the Umujyi.com site is protected by copyrights, trademarks, database and other
intellectual property rights. You may retrieve and display the content of the Umujyi.com site on a
computer screen, store such content in electronic form on disk (but not any server or other storage
device connected to a network) or print one copy of such content for your own personal, non-
commercial use, provided you keep intact all and any copyright and proprietary notices. You may not
otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or
content on the Umujyi.com site without written permission from Umujyi.com.
4.2 No licence is granted to you in these Terms and Conditions to use any trademark of Umujyi stores
and Umujyi.com, or its affiliated companies.
5. LIMITATIONS
5.1 You may not use the Umujyi.com site for any of the purposes set out below (this includes any use
by you of the Community sites - see paragraph 6 below for further information about the Community
sites):
Gaining unauthorised access to other computer systems
Interfering with any other person's use or enjoyment of the Umujyi.com site
Interfering or disrupting networks or websites connected to the Umujyi.com site
Making, transmitting or storing electronic copies of materials protected by copyright
without the permission of the owner
Transmitting material containing any form of advertising or promotion for goods and
services, junk mail, chain letters or “spam”
Impersonating another person
Referring to specific website addresses outside of the Umujyi.com site
Advertising.
5.2 Umujyi.com reserves the right to refuse to post material on the Umujyi.com site or to remove
material already posted on the Umujyi.com site. You must not try to re-post material that Umujyi.com,
has refused to post on the Umujyi site or has previously been removed from the Umujyi.com site.
5.3 You will be responsible for all losses, costs and expenses reasonably incurred by us, all damages
awarded against us by a court and all sums paid by us as a result of any settlement agreed by us arising
out or in connection with:
Any claim by any third party that the use of the Umujyi.com site by you is defamatory,
offensive or abusive, or of an obscene or pornographic nature, or is illegal or is in
breach of any applicable law, regulation or code of practice; and
Any claim by any third party that the use of the Umujyi.com site by you infringes that
third party's copyright or other intellectual property rights of whatever nature.
5.4 By submitting material you are granting Umujyi.com a perpetual, royalty-free, non-exclusive
licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole
or in part and in any form.
6. USE OF COMMUNITY SITES
6.1 The Umujyi.com site includes a number of community sites, which may allow users to interact with
each other via message boards, and other user forums (the “Community sites”).
6.2 We advise you not to post or in any way reveal any of your personal details on the Community sites
(for example, your address, telephone number or email).
6.3 The Umujyi.com site does not control or moderate the content placed on the Community sites.
However, Umujyi.com reserves the right to refuse to post material, to remove material posted on the
Community sites and to contact you in the event that there are concerns about the content you have
added to a Community site. The site may review or edit the content of the Community sites.
6.4 Umujyi.com makes no representations as to the validity of any opinion, advice, information or
statement displayed on the message boards by third parties. You are solely responsible for the content
of your messages posted on the message boards and the views expressed by individuals do not
represent the views of Umujyi.com.
7. THIRD PARTY WEBSITES
As a convenience to Umujyi.com customers, the Umujyi.com site may include links to other websites
or material. Umujyi.com is not responsible for any of these websites or material, which is beyond its
control.
8. ADVERTISING AND SPONSORSHIP
Some areas within the Umujyi.com site may contain advertising and sponsorship. Third party
advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the
Umujyi.com site complies with relevant laws and codes. We will not be responsible for any error or
inaccuracy in advertising and sponsorship material provided by third parties.
9. AVAILABILITY OF THE UMUJYI SITE
9.1 Umujyi.com aims to offer a fault-free service. However, if a fault occurs in the service you should
report it to the customer services
(see paragraph
24 below for contact details) or by
email at info@umujyi.com and we will attempt to correct the fault as soon as we reasonably can.
9.2 Umujyi.com site may occasionally restrict access to the site to allow for repairs, maintenance or the
introduction of new facilities or services.
9.3. Some purchases made on the Umujyi.com site will also be governed by specific product terms - If
you are unsure about anything related to purchasing of any product please contact customer services
for further assistance.
10. DESCRIPTIONS AND PRICES OF PRODUCTS
10.1 We have taken care to describe and show products as accurately as possible. Despite this, products
may vary from their descriptions, product images are for representation purposes only and may vary
slightly from the actual product. If there is anything that you do not understand, or if you wish to obtain
further information, please contact customer services (see paragraph 25 below for contact details).
Descriptions/performances of products stated against each are based on the catalogue and technical
literature printed by the manufacturers/agent. Therefore, the write up provided against each product is
not that of Umujyi.com and subject to change without prior notice.
10.2 Price may sometimes differ between Umujyi Stores and Umujyi.com; you will be charged the
price on the Umujyi.com upon use of this site. We are under no obligation to honour any in-store price
or promotion in the event that it differs from those on the Umujyi.com site.
10.3 If, by mistake, we have underpriced a product, we will not be liable to supply that product to you
at the stated price, provided that we notify you before we dispatch the product to you. In those
circumstances, we will notify the correct price to you so you can decide whether or not you wish to
order the product at that price. If you decide not to order the product, we will give you a full refund on
any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17
below.
10.4 The payment may be processed prior to Umujyi.com dispatch of the product that you have
ordered. If we have to cancel the order after we have processed the payment, the said amount will be
reversed back to your credit card account or Mobile Money Account. No cash disbursement shall be
made under any condition whatsoever.
10.5 The price of a product does not include the delivery charge, which will depend on the delivery
method you choose and will be added during checkout. See paragraph 15 below.
11. AVAILABILITY
11.1 All products advertised are subject to availability or while stocks last (as may be applicable).
11.2 We try to ensure that we always stock the full product range and will let you know if the product
is out of stock. If for any reason beyond our reasonable control we are unable to supply a particular
product, we will not be liable to you except to ensure that you are not charged for that product.
11.3 In the interests of all our customers, we may place restrictions on bulk buying of some products.
Umujyi.com reserves the right at our sole discretion, to limit the quantity per person, per household or
per order. The said limitations may be applicable to orders placed by the same account, the same credit
card and also to orders that use the same billing and/or shipping address. Umujyi.com will provide
notification to the customer should such limits be applied.
10. ACCEPTANCE OF ORDERS
10.1 Your order is an offer to buy from us. We will send you an order acknowledgement email
detailing the products you have ordered.
10.2 Nothing that we do or say will amount to any acceptance of your offer until we send you an email
notifying you of the order acknowledgment. At this point, a contract will be made between us for you
to buy and for us to sell the products that you have ordered from us.
10.3 After the time the contract is made, you cannot amend your order (but please see your right to
cancel an order in paragraph 15 below).
10.4 At any point up until the contract is made, we may decline to supply a product to you. If we
decline to supply a product to you and you have already paid for it, we will give you a full refund of
any amount already paid for that product in accordance with our refund policy in paragraphs 16 & 17
below.
13. DELIVERIES
13.1 Delivery will be made to the address specified when you complete the order. At point of delivery,
identity verification of the Consignee by sighting either an original Identification card, passport,
driving license or Order Code, to support consignee verification, will be required by our courier
partners.
13.2 Please note that we do not do international shipping.
13.3 We use a variety of delivery methods, depending on the size of the product you order. Some
products are delivered directly by our supplier and the supplier will contact you to arrange delivery.
13.4 Whilst we make considerable effort to deliver all your products within 48 working hours of the
date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances
beyond our control. We shall contact you to let you know if we are having any problems getting a
product to you within that time. Supplier delivered products for areas outside of main city limits that
are classed as remote or semi remote may take up to 5 working days depending on supplier schedules.
(Contact Customer Support if further information is required)
13.5 Before ordering online you should check the following:
The item will fit through the doors.
The item will fit the exact space allocated in your house.
There is a clear path between the road and your front door.
If you live in an apartment, the lift is adequate to take delivery in size and weight.
If there are any access difficulties, please inform us in advance, on the day you
should ensure that:
There is a clear path to your house.
Your floors are covered to prevent scuffing.
Any delicate objects are put in a safe place.
14. CANCELLING YOUR ORDER IF YOU CHANGE YOUR MIND
14.1 If you the customer cancel the order, Umujyi.com shall cancel the order as per your request.
However, the online transaction charges will not be refunded. The cost of delivering and re-picking
charges will apply if the product has been shipped. Umujyi.com will not be able to cancel orders that
have already been shipped. Umujyi.com has the full right to demonstrate whether an order has been
shipped or not. The customer agrees not to dispute the decision made by Umujyi.com and accept
Umujyi.com decision regarding the cancellation.
14.2 For details of how to cancel your order please visit our returns and refunds page or contact
customer support on +250 783 555 666.
15. FAULTY PRODUCTS
If your products arrive damaged or they are faulty, you may return them and obtain a refund or
replacement product. Please visit our returns and refunds for details of how to return them and details
of our replacement and refund policy.
16. REFUNDS ON UMUJYI.COM SITE
If you are entitled to a refund, we will refund you according to the following criteria:
16.1 Umujyi.com is unable to procure products: a reasonable time of 7-10 days from the date of
authorization has to be given.
16.2 Products are not working upon delivery.
16.3 Products are lost in deliveries.
16.4 Product cannot function.
16.5 Refunds for products purchased under a promotional offer will be based on the terms of the
promotional price.
16.6 Refund settlement will only be affected once the bank has refunded the money, which is the next
billing cycle from the date of application of refund.
16.7 Umujyi.com will refund the delivery charge in full if you return all products of your order at the
same time. If you choose to keep some of the products, we may retain the balance of the delivery
charge that applies to the products you keep.
16.8 Please keep all items with their complete packaging and inside packaging intact if you intend to
refund any items within the conditions set out. No exchange or refund will be considered without it.
16.9 We provide 10 hours money back guarantee if you change your mind, provided that the
merchandise is as new, in a re-sellable condition and the consumables ( cartridges, blank tapes, CD’s or
DVD’s) and accessories ( cables, chargers, batteries...) are still sealed, refund can be granted upon
approval of Umujyi.com within 10 hours after delivery. (Exceptions apply). However, the normal
delivery or supplier delivery charge as well as card transaction charges will be charged back as well as
any additional charges incurred by courier collection.
17. REFUNDS ON UMUJYI.COM SITE
The return and exchange policies in Umujyi stores, the physical shops, fall under the following
criteria.
17.1 EXCHANGE/RETURNS POLICY FOR SUPERMARKET DEPARTMENT
Sections in the department:
Beverages - Cold, Juice, Drinks (long life)
Water, Sugar
Pet Care
Grocery - Food
Grocery - Non-food
Health and Beauty
Chilled and Dairy
Roastery
17.1.1 Goods returned within 10 Hours will be exchanged for items of the same value, provided that
the goods returned have not been used in any way and are not opened with original pos invoice.
17.1.2 If the customer does not want to use the item for whatsoever reasons, carries a receipt and have
not been used, then the same could be exchanged or a credit note could be issued if the customer
insists.
17.1.3 All product exchanges, product returns, exchange voucher, and credit notes should be approved
with the signature of manager on duty, as well as verifying the product matching with serial number
(perusable items to be cleared instantly).
17.1.4 If the purchased product is past its expiry date.
17.1.5 If a product is defective (to be verified based on T&Cs printed on warranty invoice stationery),
Umujyi will first try to repair it. If it is not repairable, then the item will be exchanged for the same
value.
17.1.6 For the products that cannot be repaired or exchanged, an exchange voucher / credit note will be
issued. Respective store management reserves the right to take decisions on refund. Refund is only
done upon approval of store management concerned.
17.1.7 If the customer brings products that are found to be spoilt at the time of purchase, or the goods
are not of satisfactory quality, the customer service supervisor, with the consent of manager on duty
and with the assistance of the section supervisor, can follow the normal procedures of exchange, return
and refund.
17.2
EXCLUSION FROM EXCHANGE/RETURN:
17.2.1 Due to hygienic reasons, no exchange, return or refund will be offered on lingerie, cosmetics,
perfumes, and personal grooming products, like shavers, trimmers, and epilators once used.
17.2.2 For frozen foods, chilled and dairy products on which temperature inconsistencies can happen,
we do not provide any exchange, return and refund once sold and taken out from the store (be the case
of a purchase made on the same day with the limited time as well temperature).
17.2.3 Products damaged while being used do not qualify for repair, exchange or refund, in
reference to physical damage.
17.3 EXCHANGE/RETURNS POLICY - FRESH FOOD DEPARTMENT
Sections in the department:
Frozen food
Fruits and vegetable
Bakery
Delicatessen
In-house kitchen (ready-to-eat food)
Meat
Fish
17.3.1 As a rule, there is no exchange and return on fresh food items once sold and taken
out from the store.
17.3.2 On perishables, there is no exchange and refund. However, if it is spoilt at the time of
purchase, an exchange could be provided.
17.3.3 If the customer has purchased a wrong product and is returning the same
immediately after the purchase, an exchange note could be considered.
17.3.4 An item which is past its expiry date qualifies for exchange.
17.3.5 If the product is not of the quality expected, the same can be returned within the
same day of purchase and an exchange note could be issued. Exchange could be
considered, as long as it is supported by the original receipt or invoice.
17.3.6 If the customer insists for return, customer service supervisor can always contact the
supervisor concerned for further assistance.
17.3.7 Item returned should not be mixed with the normal items and should be disposed
immediately.
17.3.8 Exchange voucher, credit note and refund could be used as a last resort to retain the
customer and prevent churn.
17.3.9 All product exchanges, product returns and exchange voucher/credit notes should
have the approval and signature of manager on duty.
17.4 EXCHANGE/RETURNS POLICY -DEPARTMENT STORE
A. Sections in the department:
IT products
Stationery
Household
Electronics / Home Appliances
Textiles
Home Furnishing
Footwear
Luggage
Jeweler, ladies bags and accessories
Toys and sports
Telecom (recharge coupons and SIM cards)
Exchange/Return procedures:
17.4.1 Goods returned within (24) hours will be exchanged for items of the same value,
provided that the goods returned have not been used in any way and is not opened with
original pos invoice as well as matching with the serial number (wherever it can be applied).
17.4.2 Goods returned should be in their original condition and packaging. The item(s) are
unworn, unwashed, not used, altered, soiled or damaged and in a saleable condition.
17.4.3 Returned product needs to be in a condition deemed fit for resale.
17.4.4 A returned product, which is ordered and invoiced but is not delivered, could be
accepted for exchange, return or refund.
17.4.5 For delivered items, if the customer opens the package and discovers an item that is
damaged, the product is eligible for exchange, return or refund.
17.4.6 All product exchanges, product returns and exchange voucher / credit notes should
be approved with the signature of manager on duty.
17.4.7 If the product does not last a reasonable time or the complaint is notified off at the
desk within a reasonable time or is not in a reasonable condition, it could be accepted for
exchange, return or refund.
17.4.8 If a wrong product is purchased or is sold by the merchandiser/Umujyi staff.
17.4.9 Provision of exchange is applicable in case there is a manufacturing defect in the
product (for products from textiles/toys/sports/footwear/home furnishing/luggage sections).
17.4.10 If the product is found to be not working properly or having any manufacturing
defects (in the case of products from IT /Home appliances/Electronics section), the same
need to be sent for repair.
17.4.11 If the item is not repairable, then it will be exchanged for the same value.
17.4.10 For the products that cannot be repaired or exchanged, an exchange voucher /
credit note will be issued. Store management reserves the right to take decisions on refund.
17.4.13 Refund is provided only at the approval of store management concerned.
17.4.14 After-sales service is applicable on products like luggage, appliances, electronics, IT
and imaging products provided by the authorised service centres of the respective
manufacturers based on their warranty terms and conditions.
EXCLUSION FROM EXCHANGE/RETURN:
17.4.15 Service warranty is only valid for mobile phones and mobile phone accessories.
17.4.16 Exchange or return for mobile phones is applicable within the warranty period. If the handset
has not been damaged through misuse, it will be sent for repairs.
17.4.17 For issues pertaining to exchange/return of mobile phones and accessories, advice of staff from
mobile section or from the after-sales counter is to be taken on a mandatory basis.
17.4.18 It shall be the complete discretion of the store management concerned to issue exchange
voucher / credit note and provide refund to be provided to retain the customer. It is again based on the
discretion of the concerned management to prevent churn. Refund to be provided only at the approval
of store management concerned and should be considered as the last option to solve the customer
grievance.
17.4.19 Due to hygienic reasons, no exchange, return or refund on innerwear/underwear,
lingerie, swimwear, earnings, body jewellery, perfumes, and personal grooming products like shavers,
trimmers, and epilators once used.
17.4.20 Products that are damaged while in use do not qualify for repair, exchange or refund.
17.4.21 No exchange or return will be offered on books, magazines, CDs, office software’s, DVDs
once sold and taken out from the store.
17.4.22 Garments, once altered, do not qualify for exchange and refund.
17.5 ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
17.5.1 A time bound exchange voucher / credit note is issued by Umujyi to the customer, which is
equivalent to the product value as per the original Proof of Purchase.
17.5.2 Goods spoiled or damaged within the warranty period could not be serviced.
17.5.3 When they do not meet the customer’s specifications and the customer insists to get the items
returned & is in its Original Packing.
17.6 PROCEDURES FOR ISSUING AN EXCHANGE VOUCHER / CREDIT NOTE
17.6.1 Customer must present the original invoice (bill) at the customer service desk.
17.6.2 In normal return process, an exchange voucher/customer tax credit note can be issued with the
consent and approval of the Section Supervisor, Customer Service Manager and the Manager on duty.
Products returned after 24 hours need special consideration and the General Manager must mandatorily
be informed in cases where the customer returns are more than 24 hours after purchase.
In emergency situations, if the manager on duty is not reachable and the section staff
member agrees to take back the item, an exchange voucher / credit note could be
issued to the customer concerned after the customer service staff informs the General
Manager. The immediate next Duty Manager must verify the exchange deposit and
physically verify the product with the Section Supervisor.
It is mandatory to fill the following details on the Customer “Tax Credit Note”:
1.
Customer Name & Mobile number
2.
Name and Signature of Section staff/Section Supervisor, Customer Service Manager and
Duty Manager.
All approvals must be done on the spot of customer return by verifying the product and should
not be done at the end of the day.
This approved Customer Tax Credit Note must be retained at the Customer Service
desk always and handed over to the Cash Office at End of Day Operations.
The Accountant present at Cash Office must verify that all Customer Tax Credit Notes
received are approved by all three (3) approvers.
17.6.3 Exchange voucher / tax credit note issued once could be redeemed within the validity period
mentioned on the same. Exchange voucher / credit note issued may be redeemed in the store which
issued the customer.
Customer relations supervisor should select the item from the bill, put a tick on the item to be returned,
and scan the barcode of the receipt, or can enter the details from the receipt manually into the POS
machine. A sample of the receipt is mentioned on the right side for reference. Details to be entered
include Store number, POS number and receipt number. Once entered, the system will retrieve the
receipt details and the supervisor needs to select the item that needs to be returned from the receipt. Go
to the return option in the POS machine, select, enter the amount correctly and should make sure that
the POS machine is showing a negative amount. Scan the exchange deposit code and press total to get
the exchange voucher / credit note. Customer relations supervisor should put a tick on the item returned
(the same needs to be done on the original receipt as well as on the exchange deposit receipt as well).
No refund will be provided on exchange voucher / credit notes once issued.
When signing the exchange voucher / credit note, the customer service supervisor must write the name
of the person who approved it.
18. PAYMENTS AND CARDS
18.1 Payment for your products will be taken at the time you place your order. Payments are done via
Mobile Money or VISA/MASTERCARD.
18.2 Your credit/debit card details will be encrypted to the highest standard and held on the Cyber
source Host payment gateway, secure from hackers.
18.3 When ordering from the Umujyi.com, we accept orders only from web browsers that permit
communication through Secure Socket Lawyer (SSL) technology, for example a 7.0 version or higher
of Internet Explorer, version 3.5 or higher of Firefox, Chrome version 10 or higher and Safari version 5
of higher. This means that you cannot inadvertently place an order through an unsecured connection.
18.4 All customers will be charged in local currency relating to the country of order. If a foreign
currency credit card is used, then any differences between approximation in any foreign currency and
actual billing price on the customer’s card bill statement is probably attributable to different credit card
companies charging different exchange rates.
19. FREE GIFTS AND PROMOTIONAL PRODUCTS
19.1 Free gifts and promotional products that are given away in conjunction with a purchase may be
dispatched to you separately and delivery times may vary.
19.2 If you change your mind and return your product, you must also return any free gift or
promotional product associated with the promotion and received by you as a result of that order. We
may charge you a reasonable amount for the free gift if you do not return it.
20. AMENDMENTS
We may update these Terms & Conditions from time to time and any changes will be notified to you
via the e-mail address provided by you on registration or via a suitable announcement on the
Umujyi.com site. The changes will apply to the use of the Umujyi.com site after we have given notice.
If you do not wish to accept the new Terms and Conditions, you should not continue to use the
Umujyi.com site (including purchasing any products on the Umujyi.com site). If you continue to use
the Umujyi.com site after the date on which the change comes into effect, your use of the Umujyi.com
site indicates your agreement to be bound by the new Terms and Conditions.
21. RIGHT TO SUSPEND OR CLOSE YOUR ACCOUNT
21.1 We may suspend or close your account immediately at our reasonable discretion or if you breach
any of your obligations under these Terms and Conditions. You will not be able to order products on
the Umujyi.com site if your account is suspended or closed.
22. OUR RESPONSIBILITY TO YOU
22.1 The Umujyi.com site is provided by Umujyi Tech Group Ltd without any warranties or
guarantees.
22.2 The Umujyi.com site may provide content from other internet sites or resources and while
Umujyi.com tries to ensure that material included on the Umujyi.com site is correct, reputable and of
high quality, it cannot accept responsibility if this is not the case. Umujyi.com will not be responsible
for any errors or omissions or for the results obtained from the use of such information or for any
technical problems, you may experience with the Umujyi.com site. If Umujyi.com is informed of any
inaccuracies in the material on the Umujyi.com site, we will attempt to correct the inaccuracies as soon
as we reasonably can.
22.3 In particular, we disclaim all liabilities in connection with the following:
-
Incompatibility of the Umujyi.com site with any of your equipment, software or
telecommunications links; and
-
Technical problems including errors or interruptions of the Umujyi.com site.
22.4 If we are in breach of these Terms and Conditions, we will only be responsible for any losses that
you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you
order the relevant product or the time you otherwise use the Umujyi.com site.
22.5 Because we sell products for personal use only, our responsibility to you shall not include any
business losses, such as lost data, lost profits, lost sales or business interruption.
23. MISCELLANEOUS
23.1 You may not transfer any of your rights under these Terms and Conditions to any other person.
We may transfer our rights under these Terms and Conditions to another business where we reasonably
believe your rights will not be affected.
23.2 If you breach these Terms and Conditions and we choose to ignore this, we will still be entitled to
use our rights and remedies at a later date or in any other situation where you breach these Terms and
Conditions.
23.3 Neither party shall be responsible for any breach of these Terms and Conditions, caused by
circumstances beyond that party’s control.
23.4 Except as expressly set out in these Terms and Conditions, all use of your personal information
will be made in accordance with our Privacy and Cookies Policy.
24. CUSTOMER SERVICES
If you have any queries about online matters, please contact us online at info@Umujyi.com or via
telephone: +250 783 555 666 Monday - Friday 8.00 AM to 9.00 PM; Weekends 9.00 PM to 9.00 PM.
For retail concerns, please email us at info@umujyi.com .
25. STANDARD ECOUPON TERMS & CONDITION
25.1 Using E-Coupons
-
In addition to the rest of these Terms and Conditions, this paragraph 25 (the “E-Coupon Terms
and Conditions”) applies specifically in addition to the use of electronic coupons issued by
Umujyi.com (“E-Coupons”).
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E-Coupons can only be used on the Umujyi.com site, subject to these Terms and Conditions and
any other specific conditions notified to you on the issue of an E-Coupon. No E-Coupon is redeemable
through any website owned or operated by Umujyi Tech Group Ltd or through any other Umujyi outlet
(for instance, E-Coupons cannot be used for purchases from the Umujyi Stores).
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An E-Coupon is redeemed by entering its code at the appropriate point in the online
purchase/checkout process. Redemption may be subject to you providing proof of entitlement to use
the E-Coupon.
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Your use of an E-Coupon indicates your agreement to be bound by the E-Coupon Terms and
Conditions.
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Umujyi.com reserves the right to withdraw or cancel an E-Coupon for any reason at any time.
25.2 Distribution of E-Coupons
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E-Coupons are, and remain at all times, the property of Umujyi.com
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The right to use an E-Coupon is personal to the original recipient and may not be transferred.
No E-Coupon may be copied, reproduced, distributed, or published directly or indirectly in any form or
by any means for use by an entity other than the original recipient, or stored in a data retrieval system,
without the prior written permission of Umujyi.com
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E-Coupons distributed or circulated without the written approval of Umujyi.com for example on
an Internet message board, etc. are not valid for use and may be refused or cancelled.
25.3 Permitted usage of E-Coupons
Unless expressly stated otherwise at the time of issue of the E-Coupon:
+ Each issued E-Coupon will be valid for use by a recipient only once;
+ Only one E-Coupon will be valid for use per customer or household, as the case may be;
+ An E-Coupon may not be used in conjunction with any other special offer or E-Coupon.
E-Coupons cannot be exchanged for cash or used to purchase gift vouchers.
25.4 Excluded goods and services
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Certain goods or services may be excluded from all E-Coupon offers. From time to time other
goods or services may be excluded and any such further exclusion will be notified to you along with
the E-Coupon or through the Umujyi.com site.
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E-Coupons may be limited to redemption in respect of certain products or services or certain
products or services may be excluded from the ambit of use of the E-Coupon, in which case notice will
be given to you at the time of issue of the E-Coupon.
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Excluded goods and services will not count towards any qualifying conditions for offers and
will not benefit from any promotional discount.
25.5 Minimum spend requirements
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Where the redemption of an E-Coupon is subject to a minimum spending requirement, the
redemption is only permitted in respect of the purchase of qualifying products that will be
communicated to you at the time of issue of the E-Coupon. Excluded products and supplementary
charges, such as delivery shall not count towards a minimum spending requirement.
25.6 Calculation of discount
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Where an online offer states that a percentage discount will be given on a purchase, the cost of
the qualifying purchases will be reduced by the stated discount percentage.
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Supplementary charges such as delivery charges shall not be discounted unless specifically
stated in the offer description.
25.7 Security and Fraud
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When you use an E-Coupon you warrant to Umujyi.com that you are the duly authorised
recipient of the E-Coupon and that you are using it in good faith.
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If we reasonably believe that any E-Coupon is being used unlawfully we may reject or cancel
any E-Coupon and you agree that you will have no claim against us in respect of any rejection or
cancellation.
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If we refuse an E-Coupon submitted as part of an order, for any reason, we will inform you
before the order is dispatched to advise of the correct cost of the order and give you the opportunity to
cancel the order.
25.8 Limitation of liability
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Orders submitted with E-Coupons shall be accepted by Umujyi.com in the usual way (as set out
in paragraph 25 above).
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Umujyi.com shall not be liable to any customer for any financial loss arising out of the refusal,
cancellation or withdrawal of any E-Coupon or any failure or inability of a customer to use an e-
Coupon for any reason.
25.9 Variation
We reserve the right to vary or terminate the operation of any E-Coupon at any time without notice.
The Umujyi.com site is owned and operated by Umujyi Tech Group Ltd.
Last updated: 24th 10, 2019